This is initially a 6-month contracting Housing Association Complaint Handler opportunity and comes with the likely option to extend further. This role, including training and onboarding will be remote.
As a Complaint Handler you will:
* Be working with a leading Housing Association working on Stage 1 and 2 complaints.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:
* Previous Housing Association complaint handling, especially dealing with housing repairs and damp/mould issues
* Excellent customer service skills, both verbal and written
* Resilient, professional, and able to co-ordinate workloads
* Able to deliver outcomes via phone calls and bespoke written responses
* Comfortable dealing with vulnerable customers
* Experience with the Housing Ombudsman either directly or working with them would be advantageous
Working hours are Monday-Friday, between the hours of 09:00-17:30 (37.5 hours per week)
In return, you will receive a salary of £190 per day via an Umbrella company.
If you are interested in the Housing Association Complaint Handler role, please click apply online and upload an updated copy of your CV.
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