Job Description
JOB TITLE – Resort
Assistant Night Manager DEPARTMENT – Front Office CONTRACT
TYPE – Permanent RATE OF
PAY – Competitive plus amazing benefitsHOURS –
Full Time LOCATION – Newport, NP18 1HQID – Req
OVERVIEW - Join the
‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’
as a Resort Assistant Night Manager based at our 5-star hotel - just one of
the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL
HERO WILL HAVE - A highly skilled assistant manager with a strong, hands-on leadership style—someone who tackles challenges head-on and thrives under pressure.A positive, problem-solving mindset, always thinking one step ahead.Exceptional communication skills and a guest-oriented approachFlexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile. A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.Previous experience in a similar role, with a strong understanding of night operations
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL - Take charge of the entire Front Office operation, ensuring seamless service and high standardsSupport the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences Own the Night Audit, ensuring all reports and records are accurate and up to dateBe the face of leadership in the absence of senior managers—taking full responsibility for the hotelHandle security and emergency procedures like a pro, ensuring guest and staff safety at all timesProvide a clear and detailed handover to the early staff/Duty Manager, keeping operations smoothConduct Health & Safety checks and Night Walks, ensuring everything is in top shapeStay on top of all hotel operations, making sure every department is in sync
BE
RECOGNISED AND REWARDED - As one of our
‘Hospitality Heroes’ you will receive a host of Company benefits such as - Access to career development training from day oneDiscounts on food & beverage and hotel staysDiscounted leisure membershipFree GP virtual appointment service24/7 wellbeing helplineNEST pension schemeSocial ClubStaff appreciation eventsMonthly and end-of-year awards
GROW WITH
US -As a Celtic
Collection employee, you will be able to say –I am equipped, trained, and supported to do THE BEST JOB I CANI am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERSI work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environmentI am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUEDI am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT
INFO - In the event we receive a high number of applications, we
reserve the right to close this campaign early. All applicants must have the
right to live and work in the UK. Documented evidence of eligibility will be
required as part of the recruitment process, in line with current UK Visas
and Immigration regulations. The Celtic Collection is an equal opportunities
employer and welcomes applications from all individuals, regardless of age or
background.