Salary: £30,992 - 40,250.24 per year Requirements: We have proven experience in desktop support or IT support roles at 2nd line or T2 level. We have strong knowledge of hardware installation, troubleshooting, and repair coordination. We are familiar with ticketing systems, with ServiceNow preferred. We can follow defined processes, scripts, and policies. We have excellent customer service and communication skills. We can work independently as well as part of a team. We take a proactive approach to maintenance and issue prevention. We hold a full UK driving licence, which is mandatory. Responsibilities: We act as on-site IT support, either independently or within a team. We perform desktop hardware installations, upgrades, and swaps. We provide desk-side support for hardware and software issues. We handle walk-up user queries efficiently and professionally. We initiate automated builds and post-login configurations for laptops. We coordinate hardware repairs via defined warranty processes. We maintain accurate system records in ServiceNow and follow strict processes. We conduct proactive desk and meeting room checks to ensure availability. We provide meeting room support and fault diagnosis. We escalate issues or risks to Team Leaders as necessary. Technologies: Hardware Support ServiceNow More: We are looking for a T2 Technician to provide on-site IT support and end-user services at our Bangor location on Garth Road, Gwynedd. We work Monday to Friday, 09:00 to 17:30, and the role runs from 22 June 2026 to 30 August 2030. The position supports smooth operation of hardware, software, and meeting room technologies, and may involve working as part of a team or as the single point of contact for site-related IT issues. The rate is an in-scope IR35 hourly rate, with PAYE or umbrella company options available. We offer a professional environment where strong service, technical accuracy, and proactive support are essential. last updated 24 week of 2026