Leading Specialist Travel Company are seeking a Cruise Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create tailor-made cruise itineraries, you will combined exceptional service with deep cruise product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are seeking someone with a broad knowledge of cruises; perhaps your career previously working on cruise ships in customer service/sales roles. Or perhaps you have cruises extensively yourself? You must also have experience in a target driven sales role, but with a focus on sales through building lasting relationships.
JOB DESCRIPTION
Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach
Take time to understand customers' needs, recommending suitable tour options
Build trust and confidence with customers
Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention
Maintain accurate CRM records to support excellent service delivery
Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable
Contribute to improving conversion, customer experience and sales processes
Take ownership of personal performance, learning and development
THE PACKAGE:
Starting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team.
Benefits include:
25 days' holiday, plus your birthday off.
The opportunity to travel on their trips
Contributory Pension
Industry leading training
Regular prizes and awards for achievers and team players
EXPERIENCE REQUIRED:
This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. You must be able to demonstrate broad knowledge of cruise lines, cruise ships and cruise itineraries, either from selling cruises in a travel company, or from cruising extensively yourself as either a passenger or employee aboard.
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry