What's in it for you as Duty Manager? · Great pay and benefits · An opportunity to work for a successful and growing company · A chance to work for a company who will support your development. · A luxury working environment · Good career progression potential What will you be doing as Duty Manager? · Assisting the General Manager in running the building to the highest possible standard · Oversee Reception staff, ensuring they are receiving the right training and support, conduct reviews and 1-2-1s, manage the Reception Rota · Dealing with customer queries or complaints efficiently and professionally · Ensuring the building is maintained to the highest 5 standards · Proactively form positive working relationships with customers, getting to know their business needs and requirements · Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible. · Monitor housekeeping, making sure standards are kept high · Deliver tours of the building to prospective customers What experience are we looking for in a Duty Manager? · 2 years' experience delivering exceptional 5 customer service · Experience managing others, training others and supporting staff development · Experience in assisting to manage a commercial building (for example a hotel), dealing with maintenance issues · Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism · Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with. · Well organised, with good time management