Sales Scheduler
Connect Fibre
£25,000 base + Commission (£30,000 OTE) + Benefits
Home-Based
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!
The Opportunity:
We seek for a highly organised and customer-focused individual to join our team in a dual-role position focused on driving and scheduling installations whilst supporting customers through their onboarding journey. While there is a commission structure in place, this role is primarily about coordinating orders, managing calendars, and delivering excellent service.
Key Responsibilities:
Scheduling & Coordination:
* Manage and coordinate installation appointments with customers.
* Utilise internal scheduling tools and calendars to optimise time slots and resource allocation.
* Communicate clearly with customers to confirm appointments and resolve any queries.
* Update internal systems and ensure all stakeholders are informed of changes or updates.
* Liaise with customers and customer service teams to ensure smooth service delivery.
Customer Service:
* Provide friendly and professional support to customers throughout the installation process.
* Handle inbound enquiries and assist with order tracking, appointment changes, and general queries.
* Maintain accurate records of customer interactions and outcomes in the CRM system.
* Ensure a positive customer experience from initial contact through to installation.
Bonus Sales Activity (Optional):
* Identify opportunities to upsell or cross-sell fibre packages where appropriate.
* Earn commission for successful conversions or upgrades — no cold calling required.
The Candidate:
* Previous experience in scheduling, customer service, or operational coordination.
* A background in Energy, Telecoms or Fibre Broadband services.
* Experience using scheduling or CRM software
* Exceptionally organised and detail-oriented.
* A confident communicator with a professional and friendly telephone manner.
* Comfortable using digital tools, calendars, and CRM systems.
* Able to manage multiple tasks and prioritise effectively.
* Motivated to learn and grow in a fast-paced environment.
The Rewards:
* £25,000 base salary plus commission (OTE £30,000)
* 25 days holiday plus bank holidays
* Birthday off
* Company pension contribution
* Business tablet
* Private medical and dental cover
* £1,500 employee referral scheme
* Paternity/Maternity support package
* This is an ideal entry opportunity for someone looking to build a career in telecoms, operations, sales. or customer experience. Full training and ongoing support will be provided.
Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting new business!
Interested applicants should, in the first instance, send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.
(Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.) Reference: PBCF82