Overview
Customer Service Specialist - Bristol onsite. Location: Spectrum House, Central Bristol. This is an onsite role only.
Responsibilities
* Be the first point of contact to assist customers with their online subscription enquiries and account management.
* Provide information and support to a global customer base and create a unique customer experience through inbound calling, webchat and responding to emails.
* Troubleshoot and resolve issues related to subscriptions, payments and online accounts by asking effective questions and listening actively.
* Work in a fast-paced, targeted environment to maximise opportunities and maintain a high level of service.
* Follow a structured workday with breaks and time management to support daily tasks and team goals.
Qualifications / Requirements
* Customer focused with strong communication skills; ability to provide top-tier service through phone, live chat and email.
* Proactive and self-motivated with good PC and mobile application skills.
* Experience in customer service is desirable.
Details
* Start Date: 8 September 2025
* Salary: £12.60 per hour
* Site: Spectrum House, Central Bristol – onsite only
* Shifts: 37.5 hours per week (8am-10pm Monday to Friday, 9am-6pm Saturday and Sunday)
* Training Duration: 2 weeks
What’s in it for you
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Wellbeing Resources / Access to GP, Mental Health Support, Financial and Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident to our team. Your security is our priority.
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