Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who is a leading provider of luxury student accommodation in Leicester, and make a difference in students' lives!
Responsibilities:
* Achieve sales, renewals, and referral targets.
* Manage site open days and tours.
* Maximise profits and customer satisfaction through effective take-over management.
* Stay informed on local competition, university status, and student demographics.
* Maintain brand standards via physical site upkeep, staff communication, and online presence.
* Oversee staff recruitment, training, and mentoring.
* Manage contractors, ensuring compliance with health and safety standards.
* Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
* Manage incident response and ensure the site remains safe and accessible.
* Drive effective and friendly customer communication.
* Build strong relationships with university accommodation offices and external agencies.
* Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
* Maintain high service standards to promote renewals, positive reviews, and referrals.
* Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
* Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
Qualifications:
* Strong sales and people management skills.
* Knowledge of health and safety regulations.
* Excellent communication and customer service abilities.
* Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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