Working hours: 35 hours per week (Night shifts, 4 on, 4 off)
Interview Date: To be confirmed
Additional Salary information: 10% night works allowance
Portsmouth Homeless Family Service is based across three residential Lifehouses, accommodating a total of 45 homeless, vulnerable families (which include couples, single parents and pregnant mothers) with support needs. We also support 32 families living in Local Authority Sublet tenancies and a further 14 families living in other housing.
Key Responsibilities:
As Night concierge you will work with our Support Workers to empower individuals to move on and break the cycle of homelessness. You will also complete day to day activities including administration tasks and reception duties to support the successful operation of the Lifehouse. For this Concierge level role, direct experience of working with homeless people is not essential. However, you will need to demonstrate to us that you have the understanding, willingness and motivation to engage with our homeless clients.
The successful candidate(s) will be able to demonstrate:
1. Motivation towards supporting vulnerable clients to achieve focused and positive outcomes.
2. The ability to improve standards by using their own initiative towards problem solving, to benefit colleagues and clients.
3. Good customer service and time management skills with ability to prioritise workloads.
4. Good verbal and written communication skills.
5. Proficient IT skills (including Microsoft packages)