We are looking for an experienced medical receptionist / care navigator to join our hardworking team in Portsmouth, caring for approximately 9,750 patients. If you work well under pressure, set high standards, and have excellent interpersonal and communication skills, we would like to hear from you.
The successful candidate will demonstrate excellent communication skills across multiple methods, work well under pressure, be flexible, reliable, empathetic to service-user needs, and ideally have previous NHS experience (training will be provided if not).
Main duties of the job
* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional.
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, both in person and via telephone, website or email.
* Deal with all general enquiries including booking, cancelling, and amending appointments.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
* Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients.
* Receive and make telephone calls as required.
* Promote online services to patients.
* Advise patients of relevant charges for private services.
* Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
* Ensure all messages and communications received are accurate and delivered promptly.
* Receive and disseminate incoming mail as appropriate.
* Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner.
* Open and close premises in line with procedure including activation/deactivation of alarm.
* Retrieve and file patient notes as appropriate, ensuring filing is completed in accordance with local policy.
* Ensure the premises are completely secure and report any security issues accordingly.
About us
We are a small friendly surgery based in Portsmouth, looking after approximately 9,750 patients. We value high standards, teamwork, and excellent patient care.
Person Specification
Knowledge & Skills
* Good IT skills with a working knowledge of Microsoft 365.
* Excellent communication skills, able to effectively engage with a diverse range of people, recognising the need for alternative methods of communication.
* Able to work well under pressure and remain calm when interacting with distressed patients or those presenting with challenging behaviours.
* Ability to work as an effective part of a team, with a focus on communication.
* Understanding of confidentiality.
* Able to assess problems and identify solutions.
* High level of attention to detail and accuracy.
* Working knowledge of System One medical systems.
* Knowledge of medical terminology.
Experience
* Experience within a customer‑facing/contact role.
* Experience of using IT systems within a work environment.
* Experience of working within Primary Care (or similar environment).
Qualifications
* Good standard of general education – Essential.
* Standard grade mathematics or equivalent – Essential.
* Standard grade English or equivalent – Essential.
* NVQ or equivalent in Customer Service or similar.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service must be made to check for any previous criminal convictions.
#J-18808-Ljbffr