Better places, thriving communities.
Helpdesk Operative & PPM Coordinator
Job Ref:
Location: HMS Drake, Mitie Defence Ltd, Plymouth, Devon, England, PL2 2BG
Hours: Full‑time, Monday to Friday (37.5 hours per week)
Delivering the exceptional, every day.
Are you highly organised, proactive, and ready to support the smooth and efficient running of a busy Defence operation? We're looking for a Helpdesk Operative & PPM Coordinator to join our team at HMS Drake, where you will play a key role in ensuring the delivery of high‑quality support across our facilities portfolio.
In this varied and fast‑paced position, you'll coordinate planned preventative maintenance (PPM), manage helpdesk enquiries, and maintain accurate and structured documentation — ensuring teams, partners, and customers receive timely, reliable information and service.
Key Responsibilities
Planned Preventative Maintenance (PPM) Coordination
1. Support the scheduling, progress tracking, and delivery of PPM activities.
2. Monitor project timelines, risks, milestones, and resource requirements.
3. Prepare clear reports, dashboards, and updates for managers and leadership.
4. Contribute to strong governance and consistent operational performance.
Helpdesk Support (CAFM Systems)
5. Log, monitor, and resolve helpdesk tickets within agreed SLAs.
6. Escalate issues appropriately while maintaining transparent communication.
7. Respond to queries relating to PPM, CAFM systems, and associated processes.
8. Identify recurring issues and support continuous improvements.
9. Ensure full compliance with Mitie procedures and system protocols.
Administrative Support
10. Manage daily administrative duties including office supplies, filing, uniform and PPE orders, and general correspondence.
11. Provide flexible support to the wider team on both routine and ad hoc needs.
12. Maintain a professional, organised, and customer‑focused service.
Document Control
13. Maintain structured, accurate, and accessible project documentation.
14. Uphold version control standards and consistency across materials.
15. Support audits and internal reviews through effective document control.
Skills & Experience
Essential
16. Experience in CAFM systems such as Maximo.
17. Proficient in Microsoft Office and SharePoint.
18. Strong organisational and analytical skills with excellent attention to detail.
19. Effective verbal and written communication skills.
20. Confident working with a wide range of stakeholders.
Desirable
21. Experience working on military bases, within Defence environments, or within facilities management.
22. Previous experience in a similar helpdesk, coordination, or administration‑focused role.
23. Experience using document management systems and helpdesk ticketing tools.
Benefits
Working with Mitie Defence at HMS Drake offers a range of attractive benefits, including:
24. Access to the Mitie employee discounts portal.
25. Gym membership for only £ per year.
26. Greggs on site for convenient food and drink options.
27. Access to an on‑site swimming pool.
28. A pleasant, supportive, and secure working environment.
29. Free on‑site parking.
What We're Looking For
You will be someone who is:
30. Highly organised, efficient, and able to manage multiple priorities.
31. A clear communicator who builds positive working relationships.
32. Detail‑focused, proactive, and able to work independently.
33. Comfortable in a fast‑paced environment and committed to high standards.
The Ideal Candidate
You are a motivated and resourceful problem‑solver with a collaborative mindset. You bring enthusiasm, initiative, and a positive attitude, helping us create exceptional environments for colleagues and customers. You'll be joining a supportive and friendly team where professionalism, teamwork, and a sense of humour are valued.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shivam Sharma at .