Radiology Clerical Officer
The closing date is 18 March 2026.
We are looking to recruit an enthusiastic, motivated individual to join our Radiology administration team.
The successful candidate will need to have previous experience of telephony and reception work, preferably in a healthcare setting, in addition to being well organised, motivated and be flexible to meet the needs of the service.
The Radiology reception service operates between the hours of 8:00am and 9:00pm, seven days per week. The post holder will be based at Leighton, but occasionally be required to cover the Victoria Infirmary Northwich site.
The successful candidate will be responsible for providing a high quality clerical service to facilitate the effective organisation of the department's clerical structure. They will be required to work across the department offering support to both clinical and non clinical staff members.
Main duties of the job
To provide a comprehensive administrative, reception, and telephony service within the Radiology Department. The postholder will support the smooth operation of radiological services by managing patient interactions, appointment scheduling, image transfers, and departmental communications, while ensuring compliance with Trust policies and maintaining high standards of service delivery.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.
As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job responsibilities
Reception & Clerical Support
Provide a comprehensive reception, telephonist, and clerical service to the Radiology Department.
Welcome and receive patients, relatives, carers, and visitors, ensuring a professional and supportive environment.
Maintain the preparation and flow of patient data/information, ensuring accuracy and availability at the right time and place.
Call Centre & Appointment Coordination
Answer incoming calls via the Radiology Call Centre and make outbound calls as required.
Assist with scheduling X‑ray appointments and other administrative tasks to support the efficient running of the X‑ray service.
Contact patients with appointment details, reminders, pre‑scan instructions, and short‑notice cancellations.
Image Transfer & Data Management
On a rotational basis, manage the electronic transfer of images to other NHS hospitals.
Burn imaging CDs and ensure secure handling of patient imaging data.
Retrieve referrals via the Meditech order‑comms system and maintain accurate patient records using IT systems.
Handle enquiries from wards, departments, GPs, other hospitals, and the public.
Ensure effective communication across all staff grades and departments.
Maintain confidentiality of patient and departmental information at all times.
Governance & Quality
Support service quality monitoring through benchmarking and audits.
Assist in implementing action plans arising from risk reports and complaints.
Ensure compliance with Trust policies, procedures, and guidelines, escalating concerns where necessary.
Leadership & Professionalism
Act as a role model by demonstrating leadership, expertise, and professionalism.
Maintain credibility within the department, wider healthcare community, and external agencies to promote a positive image of the Trust.
Operational Support
Assist in the effective use of departmental resources including staff, budget, premises, equipment, and supplies.
Organise own workload to maintain an efficient and professional service.
Support the induction and training of new staff members.
Health, Safety & Compliance
Maintain a safe, healthy, and secure working environment.
Ensure compliance with legal and regulatory requirements.
Keep accurate documentation and report any concerns or hazards promptly.
Qualifications
* Demonstrable working experience (equivalent to NVQIII or above)
* IT confidence / competency
* Knowledge of CRIS System
* Experience working in a call centre environment
Specific Job Requirements
* Experience of working in a pressurised & reactive environment
* Ability to empathise with people, showing understanding for patients and relatives needs
* Ability to solve problems & make decisions under pressure
* Experience of working with the public / Customer service experience
* Call centre / busy phone lines experience
* General communication & interpersonal skills
* Communicate and interact with a multidisciplinary team
* Problem solve and adapt to change
* Work independently and prioritise own workload
* Methodical / logical thinker
* Working knowledge of Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mid Cheshire Hospitals NHS Foundation Trust
Address
Covering both Leighton and Northwich Victoria Infirmary sites
#J-18808-Ljbffr