Overview
Job Role: Workplace Host
Location: Hayes, England
This position is responsible for performing various administrative tasks, including answering telephones and providing information to employees and guests. It aims to create a positive first impression for the organization and supports reception and administrative needs.
Responsibilities
* Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking.
* Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment; ensures equipment is in good operating condition. Arranges video and/or web conferencing as needed.
* Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, meal orders, and other administrative support as needed.
* Coordinates catering for meetings and events.
* Maintains neat appearance of reception area, conference rooms, café and other common areas. Requests building and housekeeping services as needed. Periodically inspects equipment and arranges service as needed.
* Assists the Workplace Experience Team and CBRE community with general administrative support including mail services, event management, desk booking, bike locker management, and related tasks.
* Supports CBRE community onboarding, including new employee orientation, training, equipment and software ordering, and first-day orientation management.
* Provides administrative support including meeting coordination, workplace equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services.
* Ensures safety standards are met by delivery of workplace experience services; for CBRE employees and third-party providers.
* Manages facilities and office requests, follows up on all requests, and escalates recurring issues. Manages reception stock and ensures optimal levels.
* Performs any other tasks within scope as needed.
Person Specifications
* Experience in facilities management and/or dealing with suppliers/contractors is beneficial.
* Good knowledge of financial terms and principles.
* Strategic and interpersonal skills; ability to solve problems in complex situations.
* Customer service skills; ability to comprehend and interpret instructions, short correspondence, and memos, and to ask clarifying questions.
* Ability to write routine reports and correspondence; respond to common inquiries or complaints from clients, co-workers, and supervisors.
* Ability to present information to internal departments and/or large groups of employees.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
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