**WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS JOBS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE**
Salary: £30,559 - £32,654, Plus 10% unsocial hours for qualifying shifts
Hours per week: 37 hours
If you are passionate about helping others and eager to advance in the care industry, consider joining our team as a Senior Support Worker!
Main duties of the job
We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.
Our service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.
As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.
We welcome candidates with either an NVQ Level 3 or equivalent substantial experience in a related field to apply, and we also encourage those interested in pursuing relevant qualifications.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
Job responsibilities
To lead a team of support workers, providing ongoing monitoring, support, and supervision. The post holder will ensure services are delivered to the highest standards, with robust quality assurance, compliance with legal and statutory requirements, and within an effective and efficient performance management and budgetary framework.
Specific duties include:
1. Work closely with the Team Leader and relevant colleagues to create person-centered and CQC-compliant support plans.
2. Attend the customer's first visit from the Wiltshire Support at Home service to introduce the service and support understanding of the support approach.
3. Undertake risk assessments, including environmental, medication, and mobility, working with customers and support workers to manage risks and record actions and strategies.
4. Manage medication assessments and ensure proper documentation is maintained in the customer's home.
5. Liaise with health colleagues regarding medication concerns and seek guidance.
6. Collaborate with partners, including health teams, care homes, agencies, and hospitals, understanding discharge processes and ensuring relevant information is gathered and systems are in place for safety.
7. Assist in providing safe care in accordance with regulations and standards, including out-of-hours support.
8. Maintain knowledge of CQC regulations and ensure compliance and inspection readiness.
9. Ensure all paperwork, such as medication records, is complete, compliant, and well-maintained.
10. Promote effective communication among professionals, customers, and families to foster partnership working.
11. Respond promptly and professionally to referrals and feedback.
12. Provide customers with information about the service and how to raise concerns.
13. Record contacts accurately, ensuring confidentiality and case management principles are followed.
14. Monitor customer progress and support team performance.
15. Support the team through supervision, training, and induction of new staff.
16. Ensure safeguarding policies are followed, and participate in investigations if needed.
17. Represent the Council positively and professionally at all times.
18. Respond to civil emergencies under instruction and challenge practice where necessary to improve service quality.
Person Specification
Qualifications
* NVQ Level 4 or equivalent experience in a relevant field.
* Experience supporting adults in a care environment.
* HSE-recognized First Aid at Work qualification or willingness to obtain.
* Experience in supervising others or demonstrating required skills.
* Knowledge of relevant legislation, safeguarding, moving and handling procedures.
* Excellent interpersonal, organizational, and communication skills.
* Ability to prioritize and work independently.
* Proficiency with software, including electronic social care records.
* Physical fitness to perform job requirements.
* Fluency in spoken and written English.
* Experience working within a CQC-registered service.
* Understanding of the Care Act 2014 and Health and Social Care Act 2008.
* Qualification as a trainer is desirable.
Experience
* Relevant practical experience and advanced knowledge of procedures.
* Experience working with clients with complex needs and risk assessments.
* Ability to build trust, interpret situations, and deliver interventions.
* Proven ability to deliver training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.
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