Job Advert
Service Advisor - BMW Cambridge
In the heart of the after-sales department, Service Advisors are committed to delivering outstanding and trusted experiences for their customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in their Retail Centre.
Monday to Friday 08:00 - 18:00 with 1 hour lunch
1 in 3 Saturdays 08:30- 13:00
Basic salary £31,000 plus bonus (OTE £40,000 plus)
The Job
* Warmly welcome and engage customers in a friendly and professional manner throughout the day
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
* Schedule vehicles for appointments in the workshop efficiently and accurately
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
* Maintain precise and up-to-date customer records within our systems for effective service management
About you
You will have previous experience working as a service advisor in the motor trade with excellent communication skills and the ability to engage effectively with customers and colleagues. You will be skilled at identifying customer needs and opportunities for upselling, with excellent time management skills and the ability to work under pressure.
* Must hold a valid UK driving licence
Benefits
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn financial rewards when you refer a friend to join the team
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover
Our Process
When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.