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Job description
Role Description:
Base Location: London / Hybrid (2 days per week in office)
Your role will focus on activities related to driving adoption across our firmwide technologies, especially digital workplace tools. The Digital Adoption Team collaborates with programmes deploying new technologies to ensure successful rollout and adoption of key digital tools, including Microsoft 365 apps, GenAI, and more. We prioritize user experience, aiming for technology that is seamless, sleek, and user-friendly.
The Digital Adoption Manager will ensure the firm maximizes ROI on current and future technologies. The role involves driving activities aligned with the firm's digital strategy to achieve business outcomes and support transformation at scale.
This position also includes leadership of the Digital Ninja Programme, the firm's largest technology champion network, comprising over 1,000 Ninjas embedded across business areas to optimize technology application.
Successful candidates will be expected to:
* Support the UK firm's digital strategy, including adoption of Microsoft Copilot, KPMG UK’s GenAI tool AVA, and AI integration into workflows.
* Collaborate with the Adoption team, Change & Adoption team, and Digital Workplace Programme; report to the Head of Change and Digital Adoption.
* Design adoption strategies for new tools, fostering continuous improvement and bridging technical and user understanding.
* Integrate digital adoption into deployment processes, influencing communication strategies for end-users.
* Utilize modern communication methods, including social learning and content campaigns, to promote easy adoption tips.
* Lead the Digital Ninja Programme, engaging and upskilling the community about tech updates and features.
* Stay informed on the latest tech advancements, leveraging social media and research to propose innovative ideas.
* Coordinate with global counterparts to understand technology deployment at other KPMG firms; monitor adoption metrics.
* Assess new technologies’ benefits, project them into the business, and develop user-friendly tips to encourage adoption.
Skills and Qualifications:
* Strong relationship-building skills
* Influence and motivate others towards common goals
* Flexibility and adaptability in ambiguous situations
* Problem-solving and root cause analysis skills
* Design thinking application for user-centered outcomes
* Creative thinking for innovative solutions
* Excellent organization and time management
* Effective communication tailored to audiences; proficiency in visual communication tools like PowerPoint, videos, data visualizations
* Ability to articulate technology benefits and best practices
* Understanding of Digital Workplace tools (Teams, OneDrive, etc.) and their collaborative benefits
* Awareness of organizational issues, challenges, and workflows
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