Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under‑represented in our workforce. Furthermore we welcome applications from reservists and ex‑armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Join our dedicated Clinical Support Office team as a Clinical Support Office Assistant, where you'll play a crucial role in supporting safe, effective staffing across Ashworth Hospital and wider clinical sites across the Secure Care Division. This is an excellent opportunity for someone with previous NHS administrative / roster experience who thrives in a fast‑paced setting and enjoys working at the heart of service delivery.
Key Responsibilities
* Provide clerical and administrative support to ensure the smooth running of the Clinical Support Office, using electronic roster systems and Microsoft Office applications such as Outlook, Excel and Word.
* Maintain an overview of ward staffing by gathering staffing information, compiling master duty sheets, and updating the electronic roster system to ensure accurate, real‑time staffing records.
* Work closely with Ward Managers and Duty Managers to ensure a clear and accurate view of daily staffing levels is always available across the hospital sites.
* Identify staffing deficits that may negatively impact service delivery, escalating concerns promptly to senior managers.
* Liaise with the central nurse bank to arrange additional staffing where required and ensure efficient use of temporary staff resources.
* Support safe staffing coordination by updating leave, sickness, training, shift changes and competency information within the e‑roster system.
* Act as liaison for designated wards, maintaining effective communication, collecting leave requests, and supporting roster planning.
* Assist with producing performance and staffing reports, ensuring accurate data collection.
* Work shifts on a weekly basis, including some bank holidays, in line with service needs.
* Uphold the Trust's values: Continuous Improvement, Accountability, Respect, Enthusiasm and Support - in all aspects of the role.
* Ensure the effective operation of the Clinical Support Office, contributing to consistent, reliable staffing processes that support high‑quality patient care across Ashworth Hospital.
* Support organisational workforce planning by helping managers make informed staffing decisions based on accurate, timely information.
* Maintain strong communication channels between clinical areas, management teams and staffing resources to ensure transparency and responsiveness in staffing arrangements.
* Promote compliance with Trust policies, rostering standards and governance requirements by ensuring accurate handling of staffing information and adherence to best practice.
* Contribute to service improvement by recognising emerging staffing trends, highlighting risks, and supporting the development of more efficient rostering and workforce processes.
* Champion the Trust's values by modelling professionalism, respect and a supportive approach in all interactions, helping create a positive and collaborative working culture.
In this role, you'll help maintain accurate e‑rostering, support ward managers with day‑to‑day staffing coordination, record absences, book bank staff, and ensure essential training and staffing information is always up to date. You'll act as a key link between the Clinical Support Office and ward teams, helping to ensure safe and appropriate staffing levels that directly support high‑quality patient care.
Post holders will be required to work shifts on a weekly basis, including some bank holidays, offering variety and a dynamic working pattern.
We are looking for motivated individuals who will embrace the Trust's core values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support, and who can bring strong organisational skills, excellent communication, and confidence with IT systems.
If you're calm under pressure, enjoy collaborative working, and want to make a meaningful contribution within an NHS hospital environment, we'd love to hear from you.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
The Trust expects all post holders who require an enhanced DBS for their role and work in Children's & Young People services to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
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