Join Mitie – the future of high performing places.
ROLE: Service Support Manager
LOCATION: Crawley
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Support Manager who will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.
Role Responsibilities:
* Effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area
* To build relationships and rapport with contract clients,
* To complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification
* Excellent organisation and time management abilities
* Great customer service skills to liaise with clients effectively
Required Qualifications: applicants must meet the below defined requirements for the role.
* A full UK clean drivers license – a company car is provided in this role
* Previous management experience in managing soft services/cleaning within facilities management
* Excellent customer service with good communication skills and a good understanding of written and verbal English
* A Health and Safety IOSH qualification
What's in it for you?
* Work in a company that promotes diverse culture
* Employee Recognition and Long service awards
* Wellbeing support
There's a place for you at Mitie, join us today