Tasks The Role: Working within a team, your role will be to manage the complete service experience for our Bus and Coach customers, from first contact to vehicle handover and return. You will schedule work to meet our customers' requirements in line with the resource capacity of our workshop. The work orders you will raise are to include full details of the scope of work required to be undertaken by our technicians, therefore a basic technical knowledge of commercial vehicles would be a great advantage to you. You will be required to provide costings, estimates, and payment details to our customers in advance of any work being undertaken on their vehicles. In cases of warranty claims, you will need to follow the complete warranty process, ensuring that all approvals are in place prior to any work commencing. Other necessary tasks include general administration as well as retail invoicing when required to support the team. Qualifications Your Profile: Experienced customer service professional from a service centre or workshop background. Basic technical understanding of commercial vehicles, or automotive knowledge in general. The ability to work in a highly demanding, customer focused, administrative, process driven environment. Adept in understanding and using a variety of IT software programs. About us We at Daimler Truck work for all who keep the world moving. Without trucks and buses, factories would have nothing to produce, supermarkets would have nothing to sell and people could not travel back and forth We are convinced that everything we do contributes to a cleaner, safer, more efficient and more connected world. For goods, for people, for all of us. Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG - one of the world's largest commercial vehicle manufacturers. Daimler Buses UK Ltd caters for the UK and Irish markets. Home to four brands, we are the official local supplier of Mercedes-Benz and Setra buses and coaches. All our vehicles are fully supported by our OMNIplus service and parts brand. Through BusStore, our pre-owned sales brand, we facilitate the buying and selling of quality vehicles with additional warranty and financing options.