Job Description
We’re hiring: Customer Services & Internal Sales Manager
Ilton, Somerset | Full-time | Permanent
Coram Group UK is looking for an experienced, commercially minded Customer Services & Internal Sales Manager to lead, develop and evolve our customer services function.
This is a senior role for a proven people leader who can deliver excellent customer service performance while building a proactive outbound/internal sales capability to support our trade customers and external field sales teams.
Why this role matters
* You’ll lead a well-established customer services team through its next phase of development
* You’ll maintain and improve key service KPIs while adding greater commercial impact
* You’ll design and embed outbound calling and internal sales activity where it doesn’t currently exist
* You’ll work closely with Sales, Marketing, Operations and Supply Chain to improve customer experience and drive growth
What we’re looking for
1. A proven leader of a high-performing customer service or contact centre team
2. Strong experience coaching, developing and motivating teams
3. A track record of delivering KPIs while driving cha...