Hotel Reception & PA / Admin Assistant
Steventon House Hotel
We're looking for a highly organised, detail-focused communicator to work in hotel reception, reservations and administration, while providing personal assistant support to the owner.
This is ideal for someone who enjoys keeping systems and schedules running perfectly.
Key Responsibilities
* Reservations & Guest Communication
* Manage all room, restaurant and group dinner bookings, as well as meeting and event reservations (by phone, email & online)
* Keep all online listings and OTA portals, Expedia, Google, website etc.) accurate and up to date
* Monitor and keep inboxes clear and current, responding promptly and professionally to all messages and enquiries
* Prepare and follow up on quotations for meetings, conferences & private events
* Respond to online reviews with a warm, professional touch
* PA Support to the owner
* Book and manage suppliers and trades (window cleaners, maintenance contractors, etc.)
* Book and manage appointments for the owner,
* Source and obtain quotes from new suppliers or systems when required
* Assist with any admin tasks for the Director/Owner as needed
* Arrange schedules for maintenance and deliveries
* Maintain organised digital and paper files
* Assist with ad-hoc projects
* General Administration
* Keep records, invoices and contact databases fully up to date
* Assist in marketing meetings for the venue.
* Handle other reasonable admin tasks to ensure smooth day-to-day operations
Skills & Experience
* Excellent spoken and written English
* Excellent organisational ability and sound judgement
* Confident with computers and quick to learn software software
* Experience with computers/software required.
* Proactive and self-motivated, with the ability to work on their own and keep tasks moving
Hours & Pay
* 4 days per week (approx hours), with potential to increase hours/days.
* Shifts - 9.00am - 4.00pm (can be flexible)
* £12.50 – £13.50 per hour, depending on experience
Job Types: Full-time, Permanent
Pay: £12.50-£13.50 per hour
Expected hours: 28 – 32 per week
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person