ETeam Belfast, Northern Ireland, United Kingdom
Customer Service Representative
eTeam Belfast, Northern Ireland, United Kingdom
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Client Service Coordinator || Hiring For UK, Poland, Germany, Netherlands & Ireland || Recruitment ||Staffing
Role: Customer Service Executive
Duration: 3 Months
To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring client maintains its position as supplier of choice. To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction. Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries. To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Must have: 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification At least 6 months Customer Service Experience in a busy customer service role Excellent spoken and written English Some experience of Microsoft Office suite would be advantageous Knowledge of SAP and Client/CRM tools is a significant advantage.
Addiotional SKills: CUSTOMER SERVICE ORIENTED, FINANCE, MARKETING, RETAIL SALES.
Education: Completed High School (Diploma or GED)CRM, CUSTOMER SERVICE, MICROSOFT OFFICE, RECORDS MANAGEMENT, SAP Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer. Good knowledge of processes and adherence to established procedures and Compliance policies. A knowledge of the work of other Teams in client who we collaborate with daily. Service approach – excellent influencing skills, ability to speak with professionalism and a full knowledge of the client product portfolio and service offering. Is always courteous and polite to our Customers. Works with resilience and pace. Has a flexible approach, willing to perform tasks outside own area of responsibility. Ability to work within a clear set of KPIs to measure performance (team &own). Is focused on continuous improvement. Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Client), Microsoft office suite and Internet.
Skills:
Excellent interpersonal and communication skills
• Excellent customer service and customer care mind-set
• Willingness and ability to build great relationships with customers
Education:
At least 6 months Customer Service Experience in a busy customer service role
Knowledge of SAP and Client/CRM tools is a significant advantage
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Customer Service
* Industries
Staffing and Recruiting
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