At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you
More about your role
We have an exciting opportunity in our Customer Accounts Team for you to play a key role in the delivery of an efficient, target driven and performance focused service.
You will have the confidence and communication skills needed to deal with income recovery and debt related issues and be able to effectively maximise income for our customers and the business. You will be able to proactively and decisively identify customers who fall behind with their rent and other charges and provide advice and assistance to customers to support them in maintaining their tenancies.
The role will be mainly based around the East Midlands
The essential criteria for this role is listed below.
* previous debt collection knowledge
* good time management
* previous telephony
For more information please download our job profile available on our website.
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More about you
To be considered for this role, it is essential that you have in depth specialist knowledge of debt enforcement. This includes income recovery, court procedures and enforcement action. You will also require a comprehensive understanding of the Universal Credit, Housing Benefit and other Welfare Benefits system.
We need you to have excellent communication skills and a confident and firm polite manner. In line with the challenging nature of this role you will need to ensure that all communication between customers, Debt Resolution Managers, peers and external agencies are effective and you are able to provide new and imaginative approaches to challenges.
This role will also require you to have a flexible attitude and commitment to continuous improvement is essential. Ideal candidates will have previous Housing and income recovery experience coupled with being a confident I.T. user. Experience of using the Northgate (NEC) housing system would be an advantage.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
If you are a recruitment agency please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities