Business Support Officer
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location - Barnsley (Must have a car as travel to sites in area is essential)
£12.59 p/h
PLEASE NOTE A BASIC DBS CHECK WILL BE TAKEN
Purpose
Deliver fast, accurate, and professional business support across a range of council and frontline services, ensuring everything runs smoothly and in line with regulations.
Key Responsibilities
Provide efficient, confidential administrative support to frontline and statutory teams.
Handle phone and in-person enquiries - offering clear advice, guidance, and signposting.
Manage incoming and outgoing correspondence quickly and accurately.
Work closely with managers, colleagues, and the public to keep communication flowing.
Support statutory meetings - recording decisions live using digital templates.
Organise meetings, diaries, and appointments - making sure everything's in place for attendees.
Carry out research and project work, producing high-quality information and reports.
Collect, analyse, and present data clearly for different audiences.
Keep admin tasks on track despite interruptions or competing demands.
Help improve internal systems and processes while safeguarding confidentiality.
Maintain accurate records in both digital and paper formats.
Manage financial admin tasks - placing orders, reconciling, and processing payments.
Stay up to date with policies, procedures, and legislation affecting service delivery.
What You'll Bring
Education & Training
Level 2 qualification (or equivalent) in a relevant area.
Training or experience using Microsoft Office.
Experience
Proven experience in a busy business support environment.
Skilled in handling confidential and sensitive information.
Confident researching and producing clear written and verbal reports.
Experience managing financial information and resolving payment issues.
Minute-taking and meeting support using digital tools (desirable).
Knowledge
Awareness of local and national government operations.
Strong IT skills, especially Microsoft Office.
Understanding of data protection, information governance, health & safety, and risk.
Basic understanding of project management (desirable).
Skills & Abilities
Excellent communication and interpersonal skills - able to engage with all levels.
Problem-solving mindset - follows issues through to resolution.
High attention to detail when processing information.
Fast and accurate digital input skills (desirable).
Emotional resilience when handling challenging or sensitive information.
Analytical thinker with strong reporting skills.
Highly organised - able to manage multiple priorities and deadlines.
Team player who adapts quickly to change.
TPBN1_UKTJ