Retail Store Keyholder – Hela Brands
Location: Caledonia Park, Gretna DG16
Salary: Competitive DOE
Contract: Full time, Permanent
Benefits
* 31 days holiday allowance including bank holiday entitlement
* Health Cash Plan
* Cycle to Work Scheme
* Length of Service bonus
* Company Events
* Staff Discounts
* Mental Health Support
About the Brand
We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959. With a heritage rooted in tennis and ski, ellesse has become a global lifestyle brand recognised for its bold expression, authentic spirit, and fusion of sport and fashion.
Responsibilities
* Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
* Assist in supervising Retail Sales Assistants to ensure prompt and efficient customer service.
* Oversee sales and inventory levels, ensuring effective stock management and consistent availability.
* Support the recruitment, training, and development of new and existing team members.
* Motivate and guide Retail Sales Assistants to enhance service quality, achieve sales targets and improve store profitability.
* Handle customer feedback, queries, and complaints professionally and effectively.
* Manage loss prevention through security procedures and monitoring strategies, and appropriately handle broken or damaged merchandise.
* Ensure the store is clean, well presented and compliant with health and safety standards.
Qualifications
* Strong leadership and team management skills.
* Excellent customer service orientation with effective problem-solving abilities.
* Proven ability to analyse sales data and derive actionable insights.
* Strong communication skills, both written and verbal.
* Passion for the ellesse brand and a keen understanding of retail trends.
* Ability to work independently and collaboratively in a fast-paced environment.
How to Apply
If you feel you have the necessary skills and experience to be successful in this role, apply today by forwarding an up-to-date copy of your CV for consideration in the first instance.
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