INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC5 £27, - £29, (effective from 1st April )
To provide the highest level of customer service, we are seeking to recruit a Customer Service Officer with experience of working in a busy customer focused environment.
You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
It is essential that you can demonstrate experience of dealing with front line enquiries in a busy customer service environment, have excellent communication skills with the ability to deliver a high standard of customer care, well developed IT skills and a flexible approach to work. In addition, moderate cash handling experience, clerical and team working experience together with good literacy and numeracy skills are essential. You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy while working in this busy environment.
You may be required to cover any Housing Locality within North Lanarkshire.
This is a temporary position until 31/03/
Work pattern:
35 hours per week - Monday - Thursday: 08:45am - 16:45pm (including a 55 minute unpaid break)
Friday: 08:45am - 16:15pm (including a 50 minute unpaid break)
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.