Job Description
About the role:
The client's Claims Management Centre of Excellence, based in Bradford, Leeds, Manchester and Glasgow provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. They provide cost effective solutions and access to deep subject matter expertise.
What your days will look like:
As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.
* Handling of own complex caseload of disease claims
* Undertake Policy investigations, identify and pursue relevant recovery opportunities
* Handling claims proactively to ensure prevention and reduction of litigation within the unit
* Triage and action of incoming post within agreed SLAs
This role is for you if:
* History of EL / PL claims handling experience
* Disease claims handling experience
* Good understanding of medical and legal terminology
* Ensure compliance of regulatory requirements
* Good communication skills at all levels, in person, in writing and by phone
* Ability to achieve high standards of performance at all times
* Commitment to own personal development, maintaining and developing technical knowledge and expertise
* Ability to remain motivated in a changing working environment
What you’ll receive from them:
No matter where you may be in your career or personal life, their benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.