Senior Support Specialist / Office Manager
Location: Reading, UK (Office-based - minimum 4 days per week)
Reports To: Business Support Manager
Role Overview
We are seeking a proactive, detail-oriented Senior Support Specialist to provide administrative and operational support across UK branches. You will work closely with Talent Solutions and Business Support teams to ensure smooth office operations, excellent service delivery, and a positive employee and visitor experience.
Key Responsibilities
Branch & Office Support
* Manage UK switchboard, handling and directing high-volume calls efficiently
* Provide front-of-house support including visitor greeting and room bookings
* Support leadership with meetings, presentations, and event coordination
* Coordinate internal/external meetings, webinars, and events (on-site and remote)
* Manage office supplies, budgets, and facilities requests
* Support employee engagement activities and office events (recognition, charity, etc.)
* Coordinate parking, interviews, and visitor logistics
* Ensure Health & Safety compliance
Administrative & Operational Support
* Handle CV formatting, data requests, marketing consent updates, and fraud/scam responses
* Support Salesforce reporting, data cleansing, and data integrity tasks
* Assist with compliance checks (DBS, right-to-work, referencing)
* Prepare and issue contracts, TOBs, and related documentation
* Support onboarding and offboarding processes
Temporary Workforce Support
* Support contractor onboarding and payroll setup
* Ensure accurate timesheets and contractor documentation
* Liaise with candidates and clients to support contractor lifecycle
* Promote contractor benefits and engagement initiatives
Systems & Technology
* Use Salesforce, DOMO, ServiceCloud, Workday, and MS Office tools
* Provide basic IT support (devices, access, connectivity issues)
* Support onboarding/offboarding of users and device setup
* Assist with data quality, reporting, and system audits
* Support system training and adoption across teams
About You
* Experience in an administrative or office support role in a fast-paced environment
* Strong organisational and communication skills
* High attention to detail and ability to manage multiple priorities
* Confident using business systems and learning new technology
* Strong customer service mindset with a proactive approach
* Ability to work independently and collaboratively
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.