Job overview We are very pleased to invite applications for the position of a Band 3 Learning & Development My Learning Administrator with the opportunity to undertake a Level 3 Business Administrator Apprenticeship within the Learning & Organisational Development Department at the Royal Surrey NHS Foundation Trust, Guildford. To act as a first point of contact within the Education Centre for staff accessing learning support and MyLearning queries within the Trust. The role supports a wide range of administrative processes, liaising with staff across the organisation, external organisations and members of the public, while ensuring the safety and well-being of all visitors to the centre. This is an exciting opportunity to join the Learning & Organisational Development (L&OD) team, supporting the administration and development of the Trust’s MyLearning platform and digital learning services. We are looking for someone who is motivated to strive for excellence, able to work on their own initiative and maintain a high standard of accuracy and attention to detail. The successful applicant will demonstrate a confident can-do attitude and present a positive approach to their team and all staff across the Trust. We ask that you will be able to multitask, organise your time effectively, prioritise where needed and proactively manage your busy workload accordingly. The post holder will initially join the Team in the administrator role and then will be onboarded to the next available Level 3 Business Administrator Apprenticeship. Please note you will need to meet additional apprenticeship eligibility checks. Advert The role requires excellent communication and organisational skills, a high level of accuracy and attention to detail, teamwork, competent digital skills, and a strong desire to deliver professional customer care are essential. Working within the Standards of Procedure set out by the Trust, and with support from the Digital Project Manager and the Learning & Organisational Development team, the post holder will provide an efficient, effective and customer-focused administrative service in all dealings with staff and visitors within the hospital and users of the Education Centre and MyLearning platform. Organise and prioritise own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated. Support the Learning & Organisational Development team (ML team) with inbox management, document preparation, course creation, reporting and maintaining MyLearning and other L&OD systems. Key aspects of the role include answering telephones, welcoming staff and visitors into the Centre, dealing with queries in person and via email inboxes, supporting MyLearning queries, room bookings for training sessions, setting up and updating information on Roogle, booking rooms for internal and external trainers, communicating this information and supporting trainers when on site. Supervision and support, both direct and indirect, will be provided during all tasks, with ongoing development through the Level 3 Business Administration Apprenticeship and through on-the-job learning within the Learning & Organisational Development and MyLearning service. Working for our organisation Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Detailed job description and main responsibilities To successfully complete the MyLearning interactive administration training programme and become competent in the use of the learning management system. • To assist in the creation and modification of e-learning content utilising Articulate 360 and Captivate authoring software, working with Subject Matter Experts (SMEs) and ensuring content created follows appropriate learning principles such as Bloom’s Taxonomy. • To provide timely, consistent and appropriate advice and support for learners across the Trust on a range of MyLearning system issues and queries, taking advice from the Digital Project Lead or L&OD team when required. • Under the direction of the Digital project manager, design, deliver and evaluate values-based learning and organisational development programmes that transfer into workplace practice and increase team and individual performance under the direction of the Systems Team Leader • Ensure prompt action in re-assigning passwords and log-ins on MyLearning. • Keep information on the internal ROOGLE page up to date and accurate, including relevant learning and development contact details. • Take responsibility for responding to the L&OD and MyLearning Support inboxes and deal with all enquiries within 3-5 working days. • Support the maintenance and updating of courses, sessions and learning resources on the MyLearning system. • Assist the Learning and Organisational Development team with uploading and maintaining e-learning materials and learning resources on the MyLearning platform. Information Management • To work with the Digital project manager to create and issue standard and bespoke reports containing highly complex data to senior and other manager’s e.g. statutory and mandatory training, appraisal outcomes, training needs analysis, learning outcomes. To work with the Digital project manager to undertake a scoping exercise to determine the requirements of implementing various modules of Electronic Staff Records (ESR) and develop associated project plans for implementation. These will include: talent management, appraisal, learning paths. • To regularly carry out data quality checks on the systems in liaison with Learning and Development, Workforce Information, Recruitment and Resourcing and the wider HR directorate and pursue action to correct identified errors • Work with the Digital project manager to create and implement engaging, interactive e-learning packages to support requirements of the Trust by: Ensuring adequate IT software is installed (Articulate and Captivate) o Encouraging staff completion of learning o Auditing staff appraisals and performance o Supporting and resolving any issues for learners o Reporting attendance and performance statistics o Facilitating E-Learning sessions o Marketing and promotion of learning packages o Evaluating success of learning