Claims Administrator
Monday-Friday 9:00am-5:00pm (35 hours per week & hybrid working)
Salary - £22,222 - £24,500 DOE + bonus
Bristol
Do you have good administration & telephone based experience?
Are you looking to join a well established business with excellent progression opportunities?
Working within insurance & claims is a very exciting and rewarding career where no day is the same. We are currently looking to recruit a Claims Administrator to join our growing claims handling team, based in our Bristol office on a hybrid basis.
The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries.
Key Skills:
Excellent degree of knowledge of property related claims and principles
Excellent communication skills, both oral and written, including telephone manner
High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
Demonstrate personal and professional integrity and lead by example
Good organisation / time management skills
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to use your own initiative and have a positive / enthusiastic attitude
Attention to detail and accuracy of information
Minimum 2 years administration experienceThe role involves:
To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA's and KPI'sThe Package:
Competitive starting salary
Hybrid working
Enhanced contributory pension
Excellent growth & progression opportunities into different departments
Qualification funding after passing probation (CII)
Performance related bonus
Flexible benefits
Enhanced family leave
Electric car scheme
Voluntary benefits schemes
Birthday holiday
Share purchase scheme with interest free loansInterested in knowing more?
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