Overview
Support, mentor and train quality control technicians and coordinators. Assist the quality control manager in setting clear targets and monitoring performance. Lead quality investigations across departments, ensuring timely resolution and implementation of corrective actions.
Responsibilities
* Develop and author detailed work packages and standard operating procedures (SOPs) for quality investigations and metrology processes.
* Chair cross‑functional investigation teams, driving collaboration between Quality, Production, Engineering and Supply Chain departments.
* Perform advanced root cause analysis using structured problem‑solving methodologies (e.g., 8D, A3, FMEA) and present findings to senior leadership.
* Manage project timelines and deliverables for quality improvement initiatives, ensuring alignment with business objectives.
* Oversee the calibration, programming and advanced use of metrology equipment, including CMMs, laser scanners and digital inspection tools.
* Author and review high‑level technical reports and presentations, ensuring clarity, accuracy and alignment with regulatory and customer requirements.
* Provide monthly progress updates and strategic insights to management, identifying trends and recommending continuous improvement opportunities.
Qualifications
* Proficient in corrective action resolution using recognised methods such as A3/8D.
* Proficient in the use of measuring equipment.
* Knowledge of manufacturing processes, including assembly and fabrication.
* Microsoft Office proficient.
* Strong ability to read and interpret engineering drawings and specifications.
* Knowledge of geometric dimensioning and tolerancing (GD&T).
* Knowledge of LEAN principles and VAVE.
* Knowledge of power applications.
Experience
* 5 years’ experience working in a similar manufacturing environment.
* Previous experience in carrying out investigations and implementing resolutions.
* 3D CAD experience regarding details and dimensions.
* Experience in using Polyworks Inspector Project or equivalent.
* Experience using coordinate measurement machines & laser scanners.
* Experience in project management.
Education / Qualifications
Level 3 qualification or higher in a related field. Further qualifications related to quality investigations or project management.
Job‑related skills & abilities
* Experience with coaching, mentoring and performance management.
* Proficient in monitoring, managing and reporting on key metrics and KPI’s.
* Ability to communicate at all levels of the business.
* Ability to communicate with external stakeholders.
* Ability to work within guidelines set, as well as under own initiative.
* Attention to detail.
* High standard of report writing and presentations.
* Established practical problem‑solving techniques.
* Work within a demanding environment.
* Ability to assess key work demands and prioritise accordingly.
* Ability to manage own workload within time scales set.
* Strong at multitasking.
* Positive attitude.
Other requirements
* Willing to work outside normal working hours when required.
* Ability and willingness to travel throughout the UK and globally where necessary.
Company Benefits
* Enhanced pension scheme and DIS benefit.
* Employee assistance program.
* Health shield medical cash plan.
* Training and development.
* Bike to work scheme.
* Occupational health support.
* My benefits platform – offering discounts from high‑street retailers and more.
Equal Opportunity
We are an equal opportunities employer and a disability‑confident organisation. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
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