We are seeking a proactive and client-focused Assistant Aftersales Manager to support our Aftersales Manager in the daily operations of our busy aftersales department at our Wigan dealership. You will play a key role in ensuring high standards of service delivery are consistently met across our Nissan, Citroen, Peugeot and Hyundai service offering.
Chorley Group is a family owned and run, North-West based motor dealer group, delivering 5 star service across both sales and aftersales. With ongoing expansion at our Wigan dealership, this is an opportunity to grow with the business in a prominent role within the Group.
Key Responsibilities:
* Support the Aftersales Manager in leading the service, parts, and workshop teams
* Maintain a strong focus on delivering an exceptional client experience throughout the aftersales journey
* Help drive departmental performance in line with business objectives and manufacturer standards
* Assist in monitoring and improving operational efficiency, profitability, and team performance
* Contribute to client retention and satisfaction initiatives
* Ensure compliance with health and safety, quality, and franchise brand requirements
About You:
* Experience in an aftersales Senior Advisor or Service Manager role is essential
* Knowledge of Keyloop and RTC would be a benefit as would prior experience of Nissan, Stellantis brands or Hyundai, though not essential.
* Strong leadership and team coordination skills
* A clear focus on delivering outstanding client service
* Ability to multitask and thrive in a fast-paced environment
* Excellent communication and interpersonal skills
* A passion for the automotive industry and a commitment to continuous improvement
Why Join Us?
* Work within a well-established, supportive, and growing automotive group
* Be part of a dedicated, high-performing team across multiple leading brands
* Career progression opportunities and manufacturer training provided
* Employee discounts, company benefits, and more
In return you can expect an OTE of £36k pa, holidays that increase with length of service and a Company benefits package that includes life assurance, permanent health insurance, pension and employee assistance programmes.
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