Join to apply for the Customer Service Advisor - part-time role at Stephen James BMW & MINI
Customer Service Advisor (Reservation Specialist) - Part-time
Mercedes-Benz & Smart of Dartford offers a great opportunity for a part-time Customer Service Advisor to join our centralised call centre. You’ll be the first point of contact for customer telephone and online enquiries, delivering outstanding service.
This is your chance to build a rewarding career with a prestigious automotive brand. If you thrive in a customer-focused environment, we’d love to hear from you!
Your Role
Based in our call centre, your responsibilities include answering inbound calls, assisting with customer queries, recording customer information, handling sales enquiries, and booking vehicle maintenance and repairs. You will collaborate with Service and Sales Teams to maximize opportunities while ensuring excellent customer care.
Main Duties
* Answer and transfer inbound calls and enquiries with high standards of customer service
* Record customer details and requirements accurately
* Arrange aftersales bookings and allocate work to workshop teams
* Provide estimates based on company policies
* Make outbound calls to notify customers when ordered parts arrive and schedule bookings
* Maintain knowledge of current sales products, service packages, and campaigns
Your Profile
* Excellent verbal and written communication skills
* Experience in delivering outstanding customer service (e.g., as a Customer Service Advisor, Contact Centre Agent, or similar)
* Confidence in resolving complex issues
* Strong administration and IT skills
About Us
Hedin Automotive Limited is part of Hedin Mobility Group plc, a leading automotive group in Europe, representing prestigious brands such as Mercedes-Benz, BMW, and MINI. We are committed to creating an inclusive, diverse, and supportive work environment where employees can thrive and develop their careers.
Salary and Hours
Two work patterns are available, with occasional overtime:
* Monday to Friday, 9am to 3pm, Salary £19,047.60 + bonus
* Monday to Friday, 10am to 3pm, Salary £15,873 + bonus
This is an office-based role in a professional environment.
Benefits
* Competitive salary plus incentive schemes
* 25 days annual leave plus UK bank holidays
* Comprehensive pension and life assurance
* Employee Assistance Programme
* Ongoing training and career development
* Supportive team environment with progression opportunities
Apply today and start your rewarding career in the automotive industry!
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