Hybrid - 2 days Office, 3 Home Are you ready to launch your career in tech support with a company making a real difference in the healthcare sector? We’re looking for a Front Desk Technical Analyst to join our clients Service & Support team – a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology. In this role, you’ll be the first point of contact for their customers when they need technical support—whether that’s via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalate the more complex, technical stuff to the Analyst team. Clear and professional communication is key—you’ll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time. You’ll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes—especially when you spot recurring issues or hear valuable feedback from users. You’ll build a strong working knowledge of the...