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Apprentice Income Specialist Officer
, Apply From: 16/05/2025
Learning Provider
Delivered by SHEFFIELD CITY COUNCIL
Employer
Sheffield City Council
Vacancy Description
* Provide support and advice to customers to maximise income and prioritise payments of rent
* Take firm but fair recovery action to recover all unpaid rent from current and former tenants
* Work in partnership to provide customers with advice and support to mitigate impacts on themselves and Housing Revenue Account (HRA) income collection
* To provide specialist Incomes services to contribute to maximising income collection for the HRA
* To represent Sheffield City Council in Court in legal possession proceedings for rent arrears
* Supporting Management Team to develop procedures and systems and provide advice to Neighbourhood Teams and Business Support Officers
* Use discretion where appropriate to provide an excellent service to customers supporting them to sustain their tenancy whilst maximising arrears recovery
* Supports partnership working with teams within the housing and neighbourhood service and external stakeholders
* Helps to achieve the transition from a compartmentalised housing management framework to a more holistic and joined-up approach to delivering services
* Relies less on a ‘one size fits all’ approach, and which instead takes a more tailored and discretionary approach to delivering services
* Recognises that all teams within the Service can and must make a significant and positive contribution to sustainable neighbourhoods and social inclusion
Key Details
Vacancy Title
Apprentice Income Specialist Officer
Employer Description
Sheffield City Council is the city council for the metropolitan borough of Sheffield in South Yorkshire, England. It consists of 84 councillors, elected to represent 28 wards, each with three councillors.
Vacancy Location
Royds Mill Windsor Street S4 7WB
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000320287
Key Dates
Apply From
16/05/2025
Closing Date For Applications
2025-06-01 23:59:59
Interview Begin From
Possible Start Date
2025-09-01 00:00:00
Training
Training to be Provided
* You will be attending college once a week
* College is located at CDC training, cricket inn road, manor lane, S2 1TR
* You will be working towards a Level 3 Housing and Property Management Standard
Learning Provider
SHEFFIELD CITY COUNCIL
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience
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