Job Title: Business Operations Team Manager
Location: Enfield
About the Role:
We are seeking a proactive and experienced Business Operations Team Manager to join our Children and Family Services team at Enfield Council. In this critical role, you will lead and manage a team of Business Support Officers to ensure high-quality, efficient administrative support across five key service areas.
You will be responsible for overseeing workloads, managing performance, coordinating key meetings, and driving improvements in service delivery. The role demands a strong leader with operational insight, excellent communication skills, and the ability to work flexibly in a fast-paced environment.
Key Responsibilities:
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Lead and motivate a team of up to 12 Business Support Officers
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Ensure effective distribution of tasks to support statutory and high-volume areas
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Coordinate and attend Board and senior-level meetings, including minuting and follow-up
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Provide regular performance reports and data analysis to the Service Manager
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Support continuous service improvement by reviewing and implementing better processes
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Work collaboratively across departments to ensure seamless service support
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Provide backup coverage for tasks when team capacity is stretched
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Develop team members to be multi-skilled and agile across Children and Family services
What We're Looking For:
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Proven experience in operational management within a business support environment
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Demonstrated success in performance management and leading teams
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Strong organisational and problem-solving skills
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Ability to analyse and report on key performance metrics
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Experience implementing change and service improvements
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Excellent communication and interpersonal skills
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Flexibility to occasionally work evenings (approx. 4 times/year or as needed)
Desirable:
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Knowledge of Children and Family Services
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Experience managing capability or supporting performance processes
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ILM or equivalent management qualification
Ready to Apply?
If you're a dynamic team leader who thrives on managing people, processes, and performance, we want to hear from you. Apply today and help shape the future of our vital services