Please note this is a 12 month fixed term contract.
You will support the team in achieving and maintaining key performance targets across the schemes, while fostering excellent communication with residents through face-to-face meetings and assisting with the production and distribution of letters and newsletters. Working closely with residents and stakeholders, you will help create a suitable living environment that promotes and preserves independence. You will collaborate with colleagues to resolve maintenance issues promptly and effectively and ensure that company values are consistently demonstrated and evidenced in the services provided.
To support the day-to-day housing management and services provided at several older people s housing schemes in the West London region, and to deputise for other team members during short periods of absence.
To demonstrate Peabody Values at the heart of the service provided. To carry out reasonable additional duties as required by the line manager.
About You
You will be totally committed to delivering excellent customer experience, being easy, reliable and empathetic in the way you deal with customers and colleagues.
To be successful in this role, you're:
* Someone who works collaboratively and contributes positively to team dynamics.
* Skilled at building strong relationships with customers and stakeholders.
* Calm under pressure, with a resilient and can-do attitude.
* Experienced in housing management and familiar with its day-to-day demands.
* Knowledgeable about health and safety in residential environments.
* Understanding of the support and care needs of older people, and able to respond with empathy and professionalism.
This role requires an enhanced DBS check.
What We Offer
* Comprehensive training to support your professional development.
* 30 days annual leave, plus bank holidays.
* Flexible benefits scheme, including family-friendly options and discounts.
* Life assurance of 4x your salary.
* Up to 10% pension contribution.
* Two additional volunteering days per year
Ready to apply? Please visit our website via the apply button.
If you have any questions about this role, please visit our website for contact details.
We may close this advert before the advertised closing date, depending on the number of applications received.
Interviews will be taking place Friday 15th and Monday 18th August
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
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