Are you an experienced Customer Service Advisor, looking for a new opportunity? Would you like to work for an established, market-leading business committed to the highest ethical & sustainable practices?
Job Description
This is a genuinely exciting role for an innovative and experienced individual, to grow with the business at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team.
Salary:
A£25k to start, increase to A£27k after passing 6 month probation + generous bonus scheme
Job Duties:
1. Processing orders via telephone, fax and email onto a bespoke CRM system.
2. Processing inbound queries via both telephone and email quickly & in a professional manner.
3. Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
4. Regularly update the customer database to ensure that all details are up to date and accurate.
5. Advising customers of available products and offering alternatives that best fit their needs.
6. Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
7. Liaising with warehouse and distribution to ensure orders arrive on time.
8. Log customer issues, responding to and solving customer problems / queries / complaints.
9. Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
Ideal Candidates:
1. Highly organised, confident, and articulate individual who can work effectively under pressure.
2. Experience in sales.
3. Good time management skills and able to prioritise your workload.
4. The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
5. Proficiency with MS Office applications.
6. The ability to use own initiative.
7. Excellent interpersonal skills including first class written and spoken English.
8. Work accurately with attention for detail.
9. Self-motivated and passionate.
10. Enthusiastic and an effective team member.
11. Excellent investigative and problem-solving skills.
Closing date: 20.01.2025
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
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