Key Responsibilities
* To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.
* To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required.
* Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks.
* Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations.
* A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.
* To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including:
o PPE
o Vehicles
o Ladders
* Regular HSE checks must be conducted with each engineer within the geographical contract area.
Communication & Standards
* To confidently engage with client representatives and communicate relevant information through the correct channels.
* To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices.
* To recognise that honest reporting is essential for the development of engineers, the team, and the company.
Customer & Quality Management
* To resolve any reasonable issues raised by tenants or clients.
* To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.
Training & Development
* To assess and mentor new starters and newly qualified engineers.
Work Ethic & Flexibility
* To be self‑motivated and capable of working unsupervised.
* To assess issues effectively and bring them to a swift resolution.
* There may be occasions where:
o Work outside normal hours is required
o Extensive travel across business areas is necessary
o Additional tasks outside this specification are assigned
Performance & Continuous Improvement
* To ensure agreed targets are met and management systems are regularly updated.
* To fully research and understand each client’s contractual requirements.
* To actively seek industry updates and present these to the team during toolbox talks when required.
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