Multi-Skilled Team Member - Early, Late and Night Shift Receptionist
Overview
As our next Multi Skilled Team Member, you will be the face of IBIS Budget London Barking, welcoming guests and ensuring their wellbeing while delivering memorable moments from arrival to farewell. You may also support the bar and Food & Beverage team as required, on a rotation basis (Breakfast Shift / Nights shift).
Salary: £13.88/hour
What you get
* Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
* Stylish and functional uniform provided
* Delicious complimentary meals on duty prepared by our creative chefs
* Discounted hotel rates worldwide in Accor Hotels
* Grow your skills and learn more through our Apprenticeship
* Continuously learn and develop with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Opportunity to grow experience across 5000 hotels in over 100 countries
* Be part of initiatives to build a more inclusive and sustainable world
* Other benefits and perks, subject to availability and T&C
Job Description
* Be the greeting face of IBIS Budget London Barking, extending a warm welcome and making guests feel at home.
* Be present and visible in the lobby, building guest loyalty through personalized interactions.
* Prioritize guest relations while following administrative procedures.
* Create memorable moments for our guests.
* Anticipate guests' needs, handle information requests, and connect them with the appropriate people.
* Be prepared to assist the bar and support the Food & Beverage team as required.
* Rotational shifts include Breakfast and Nights.
Qualifications
* Food and Beverage experience required.
* Prior experience with Opera or a related system is preferable but not mandatory.
* Fluency in English.
* Customer service oriented with a positive problem-solving approach.
* Time-keeping, organised, and able to multi-task under pressure.
Additional information
To support your role, you will be trained in all front-of-house functions and property safety. You must be fluent in English.
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
You must be eligible to live and work in the UK to apply for this position and hold a current work visa. In line with the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required during recruitment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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