Annual salary: up to £27,310.50
Administrator
Location: Glasgow
Contract: Full time, Permanent
Hours: 40 hours per week, Monday – Friday, 8.30am – 5pm
Salary: Up to £27,310.50 per annum
About Us
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About The Role
We are looking for a motivated and organised Administrator to join our dedicated team in Glasgow. The role will be responsible for providing administrative support to the front line teams, processing and inputting information and supporting front line staff to provide an exceptional service. You will have a key role ensuring the back office function runs smoothly to ensure consistent, accurate and up to data.
Key Responsibilities
1. Provide administrative support to the Operational team and Partnering Manager
2. Provide support ordering park permits for the frontline staff
3. Communicating with local authorities
4. Managing emergency cash payments
5. Managing he amin inbox – answering questions and queries
6. Engage with colleagues, residents, and external stakeholders professionally via phone and email
7. Raise and process orders, ensuring correct certification for each property
8. Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
9. Produce reports for management, including profit percentages and performance updates
10. Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
11. Support the team with scheduling, record-keeping, and general administration
Key Criteria
12. Experience in similar duties
13. Strong background in Administration
14. Experience within Social Housing environment
15. Experience of working to deadlines in busy office environment
16. Experience of working in a pressurised environment and dealing with challenging situations
17. Strong customer experience ethos
18. Good time management, planning & organisational skills
19. Good written, verbal, questioning & interpersonal skills
20. Good on computerised systems
Benefits
21. 25 days annual leave plus bank holidays
22. Leading pension scheme
23. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
24. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
25. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
26. Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.