Job Description
DWP. Digital with Purpose.
We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
The skills, knowledge and experience you need:
Service Design Expertise: Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas.
User-Centred Design: Strong ability to apply evidence-based design principles that meet user, colleague, and organisational needs.
Strategic Communication: Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary gro...