The role
We are seeking an experienced and motivated leader to head up our customer service operations in Gloucester, Tea Gardens and Stroud. As Senior Regional Services Centre Officer you’ll oversee the delivery of high‑quality customer service across a diverse and busy environment including agency functions and Council’s own customer enquiries.
In this role you’ll guide a team that manages a wide range of services including Service NSW, Services Australia and MidCoast Council enquiries, ensuring smooth operations, consistent processes and positive experiences for every customer. You’ll play a key role in improving how we work, building consistency across our service points and supporting the development of your team. The role also requires the ability to learn quickly and enthusiastically as information and service delivery evolve across Council and partner agencies. You will work collaboratively with other customer service leaders across Council to share knowledge, align processes and drive continuous improvement.
We’re looking for someone with proven experience in customer service leadership and operational management who can balance competing priorities in a fast‑paced environment. You’ll bring strong people‑management skills, a solutions‑focused mindset to fostering a positive supportive team culture. Flexibility to work across multiple service centres, resilience and a drive for continuous improvement will see you succeed in this role.
If you’re ready to lead a team that delivers exceptional customer experiences and makes a real difference for our community we want to hear from you!
What we offer
We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more.
Salary : Commencing salary circa $74,751 p.a. plus superannuation.
Location : This position will be based at our Customer Service points in Gloucester, Stroud and Tea Gardens. You may also be required to be based from other Council sites across the MidCoast Council region.
Tenure : Permanent Full Time 35 hours per week.
Closing date : 23 October 2025 at 11.30 pm.
How to apply :
* When responding to the questions below please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real‑life examples. For more information regarding the STAR method please click on this link.
* Please avoid using AI to generate responses to answer the questions in your application.
* You have the option to save your application prior to submitting however please ensure you don’t forget to submit your application before the closing date.
* Click the NEXT button at the bottom of the application form to attach your resume. We recommend using PDF formatting where possible.
* Attaching a Cover Letter is not a requirement of the application process. However there is an optional field to attach a Cover Letter if you wish to do so.
* We will be in touch via email.
Our organisation
At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.
Our community is our customer and is at the centre of everything we do. We value support and empower our people to deliver positive results for our community.
Right now we are investing heavily in our organisation and our people. Our Administration Centre is a state‑of‑the‑art facility designed to inspire innovation, creativity and collaboration. The building has been named Yalawanyi Ganya which means sitting/meeting place in the Gathang language of the indigenous people across the MidCoast Region.
About the MidCoast Region
From lakes and estuaries to white sandy beaches to world heritage mountain wilderness the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value.
Our commitment
At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process or to discuss workplace adjustments you may require, please contact the HR representative.
Council also recognises the skills and attributes of veterans and welcomes applications from ex‑service personnel.
We respectfully ask that recruitment agencies do not contact us at this stage.
Required Experience :
Senior IC
Key Skills :
* cpr
* Customer Service
* Clearance
* Facility
* Administrative Tasks
* Emergency
* Public Safety
* Law Enforcement
* Access Control
* Communication
* General Public
* Financial Statements
* Military Personnel
* Procedures
* Powerpoint
Employment Type : Full Time
Experience : years
Vacancy : 1
For questions relating to the position requirements please contact Sathya Tharmakumar, Coordinator, Customer Contact who is the hiring manager for this role. Sathya can be reached on (02)or
For enquiries regarding the application process please contact Josie Reardon, Human Resources Officer who is the HR representative for this role. Josie can be reached on (02)or at
#J-18808-Ljbffr