Job description: You will be responsible for the day-to-day execution completion of planning tasks in support of the key customer contracts. This will require you to deal face to face, over the telephone, MS Teams and through messaging devices with drivers on the road and other departments and partners in the business. You will liaise with overseas depots to ensure accurate loading and data feedback on all shipments relative to your area. You will manage the day-to-day challenges by liaising with other departments to ensure resolution. How you create impact Pre brief overseas depots of planned loading manifests in accordance with KN procedures Liaise with all departments on planning changes where necessary using company systems to create visibility Record collection/delivery status and discrepancies in dotnet system and escalate where appropriate Move freight outside of standard parameters when needed by working with the trucking team Recovering increased costs and lost revenue through correct administration Administrate all transport runs to the correct standard, eliminating disruption and additional workflows for other teams Balance costs for most effective ways to deliver a service factoring set costs, overtime, additional equipment and subcontracting Using planning systems as well and manual planning for various workflows What we would like you to bring Experience of working in a transport/freight forwarding environment Experience of groupage/planning freight is a plus Quick learner able to prioritise and follow multiple processes per workflow A team ethic and customer focused attitude Good geographical knowledge Very good organisational skills and interpersonal skills What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation