Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am - :pm
Interview Process: -stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance or willingness to apply will be required for this role.
Key responsibilities:
* To repair, diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
* To perform desk side support to SCC clients as requested.
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or un-planned absence.
* Achieve KPI target of visits / fix’s per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Carry out any other reasonable request from your line management.
* Be able to do customer rebuilds and configuration to desk.
* Will carry out AV repairs and Printer repairs.
* Will be able to carry out IMAC projects with little supervision.
* Participate in / coverage via a rota system.
* Act as mentor to Grades through to Engineers.
* May be expected to train on new technologies such as AV or Cisco.
* May be expected to step in for FDM on occasion and or to project manage.
* Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
* Must be professional and presentable at all times.
* Must have full UK driving Licence where required to perform the role.
* Respond to any requests for information from your line management in a timely manner.
* Work a certain amount of overtime when required to do so.
* Be familiar with customer policies and processes where applicable.
* To be approachable and accepting of Training requirements in relation to the role.
* To maintain the skills and knowledge required to perform the role to the required standard.
* Must be able to embrace new technologies and adapt to change.
* Company assets to be maintained in good working order and good general condition.
* Practice quick win processes.
Skills and experience:
* Knowledge of PC, Laptop, Printer & associated peripherals operation.
* Key Clients specific procedures.
* Trained in Desktop/Laptop/Printers and Servers.
* Cisco/Sun.
* Excellent knowledge of common software products.
* AV experience.
* Excellent customer facing skills.
* SC Clearance.
* SCC Technical Test %
About You
SCC Technical Test % About You
#J-18808-Ljbffr