Job Description
The main duties of the Psychology Support Secretary include acting as the department's first point of contact, managing enquiries and correspondence efficiently, and maintaining organised, accurate documentation. The role supports the patient pathway by coordinating appointments, managing waiting lists and ensuring timely progression of care. You will provide a range of administrative support, including preparing correspondence, filing, processing post and maintaining office systems. The position also involves producing documentation from dictation or manuscript, contributing to service improvement through data collection and use of Trust IT systems, liaising with patients, clinicians, GPs and other departments, and providing support and cross cover to team members.
An exciting opportunity has arisen for an enthusiastic, flexible and well organised individual to join our friendly team as an Oncology Psychology Support Secretary.
The successful applicant will have excellent organisational and communication skills and be able to work well under pressure. You should have a good understanding of the patient pathway and enjoy working as part of a multidisciplinary team. The role also requires confidence when liaising with patients, medical staff, general practitioners and referring hospitals.
The post holder will be expected to organise their workload effectively, contributing directly and positively to the service. You will be required to use your initiative, work independently where needed, and maintain patient confidentiality at all times.
About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation – Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk).
Benefits and Opportunities
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
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