RM IT Team Leader | Milton Keynes Office Based | Shift-Based, Days & Nights | Salary £47,500
RM IT Team Leader | Shift-Based | Site-Based | Days & Nights
We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.
This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment—where system uptime and performance are critical to success.
Why Join?
Our client offers a strong benefits package and excellent career progression opportunities, including:
* 25 days holiday + bank holidays
* Company pension scheme
* Career development and progression pathways
* Cycle to Work Scheme
* Opportunity to work with cutting-edge automation technology
* A dynamic, shift-based environment where no two days are the same
About the Role
As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.
You will:
* Lead, support, and coordinate the IT team on shift
* Act as the main escalation point between the client and internal teams
* Ensure effective shift handovers to maintain operational continuity
* Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
* Monitor server availability and carry out system updates
* Design and execute test scenarios to identify system issues
* Analyse operational data and reports to drive continuous improvement
* Maintain and update helpdesk ticketing systems
* Create documentation, user guides, and training materials
* Deliver training to internal teams and customers
* Support wider IT and software development projects where required
What We’re Looking For
* BSc / HND / HNC in Computer Science, IT Engineering, or similar
* Experience with SQL databases (Oracle preferred)
* Strong Linux CLI and shell scripting experience
* Knowledge of Java or other object-oriented programming languages
* Proven experience in a technical support or systems environment
* Strong leadership and problem-solving skills
* Excellent communication skills, with the ability to manage high-impact situations
* Ability to analyse technical data and implement solutions effectively
Working Pattern
* 12-hour day shifts (06:00 – 18:00) and night shifts
* Site-based role within a warehouse automation environment
* UK travel required, with occasional international travel
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