Overview
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to reduce, reuse and recycle. You will also contribute to driving up the income that generates the vital funds necessary to keep our care and support services running. We understand that our people are our most important asset and work hard to make you feel valued and included as part of a team. In retail most work every weekend, managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 pm in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our Sue Ryder shop in Swanage is a must‑visit daily as new stock is put out throughout the week – so you never know what surprises await you. We stock a whole range of high‑quality clothes, a wide range of novels, CDs and films. If you have retail experience with excellent customer‑service skills and would love to use your retail knowledge for an important cause, come and support our Shop Manager to run the Swanage shop and contribute to the work we do across Sue Ryder.
Responsibilities
* Use your retail experience to help drive business, push sales and achieve targets.
* Lead a team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, guiding them alongside the shop manager.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Maintain effective stock processes so the shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Manage an effective stock process through the Epos operation.
Requirements
* Strong customer‑service experience.
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail, leisure or hospitality background.
* Experience with KPI and target achievement.
* Charity retail experience.
* Health & Safety knowledge.
* Team player.
* Key holder/opening/closing responsibilities.
* Merchandising/stock rotation knowledge.
* Disability Confident.
Disability Confident
We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job. For more details please visit our website.
Benefits
22.5 hours per week over 7 days – £12.79 per hour plus rewards. Competitive benefits package: 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time). Company pension scheme. Staff discount with thousands of retailers. Refer a Friend scheme – £250 payment. Enhanced maternity, paternity and adoption pay – and more.
Equality, Diversity & Inclusion
We recognise that a diverse workforce enables us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion, eliminating unlawful discrimination and supporting the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed and providing other accessibility support.
#J-18808-Ljbffr