Job Description
JOB SUMMARY
The Process Development & Implementation Manager provides training, process management, and support to all Project Coordinators within Universal Creative project teams. This role will be responsible for developing standard operating procedures, development of training material, onboarding new team members and providing integration support for all project management systems. The Process Development & Implementation Manager is responsible to gather, record, and maintain critical information necessary for the project/department team, financial reporting and contract administration. The Process Development & Implementation Manager ensures that the project/department team is in compliance with complex policies and procedures to mitigate all risks for company.
MAJOR RESPONSIBILITIES (% of time)
1. Provide training through weekly and quarterly meetings to various project team members regarding the project management system and contracting process. Offer formal refresher courses periodically to emphasise compliance with Creative policies & procedures. Master the Creative policies & procedures to provide expert guidance on adhering to policy - 25%
2. Review work produced by Project Coordinators and provide feedback for future improvements. Provide individual training at initial hiring with on-going support with formal follow-ups - 25%
3. Offer support to Finance, Legal and Project/Department teams to identify best practices, efficiencies and functionality. Provide support to project/department teams during staffing shortages, identify areas of concern and improvement, attend team meetings and facilitate the implementation of new policies, and availability in the interviewing process for staffing - 20%
4. Work with IT to support various project management systems including but not limited to Prolog, PCO Tool, SNAP, Purchase Manager, Discretionary Work Reqs, SharePoint, Invoice Log, etc. Assist with analysis/implementation of new project management system and document control. Identify process improvements and make necessary changes as needed. Develop new database tools for project teams on an ad-hoc basis - 20%
5. Prepare Standard Operating Procedures (SOPs) across various project management processes - 10%
6. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
7. Perform other duties as assigned.
Qualifications
SUPERVISORY RESPONSIBILITY
8. None at the present time but does have potential for direct reports in the future.
SCOPE
9. Scope of work includes training, process documentation capabilities, strong interpersonal skills and good understanding of project systems. Work requires close interaction with various roles within Universal Creative including finance, legal and project management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
10. Microsoft Office
11. Ability to communicate clearly
12. Organisational skills
13. Ability to meet deadlines
14. Analytical thinking
15. Planning and scheduling
16. Decision making skills
17. Solution development
18. Customer service oriented
19. Intermediate Excel (formulas, charts)
20. Issue resolution
21. Presentation, speaking at executive level
22. Identification and execution of process improvements
23. Strong program/computer skills
24. Knowledge of construction environment and practices is preferred.
25. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
26. Consistent attendance is a job requirement.
EDUCATION
27. Associates Degree is required. Bachelor’s degree is preferred.
EXPERIENCE
28. Extensive work/experience in a project or construction environment or equivalent combination of education and experience.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilityS.