Customer Service Coordinator, Barlborough
Client: HARRON HOMES LIMITED
Location: Barlborough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
Job Views: 4
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
Key Purpose of Role
To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service Manager to collate management information and data for analysis.
Key Duties / Responsibilities
1. Monitor email inboxes for customer service and general inquiries.
2. Record outcomes of all telephone calls and emails from customers and contractors.
3. Maintain accurate records for reporting and analysis.
4. Coordinate scheduling of Customer Service Operatives' diaries.
5. Allocate works to the appropriate teams or contractors to resolve issues in new customer homes.
6. Organise resources and materials for works, ensuring availability in store and on site.
7. Process POs, invoices, and undertake contra-charging processes.
8. Manage contractor performance and report outcomes to the Customer Service Manager.
9. Ensure timely remediation works and keep customers informed throughout the process.
10. Address issues related to remediation of customer complaints.
11. Manage out-of-hours services and reporting effectively.
12. Maintain complaint spreadsheets and provide weekly updates to management.
13. Acknowledge and respond to complainants within agreed timeframes.
14. Maintain surveys and reports from external bodies and contractors.
15. Maintain professionalism with internal staff, external staff, and customers.
Experience
Experience in a similar role within a house building company is desirable.
Key Knowledge and Skills
Ability to work independently and as part of a team, prioritize tasks, and take initiative. Ability to work well under pressure in a fast-paced environment. Excellent verbal and written communication skills. Strong organizational skills.
Personal Attributes
Excellent communication skills and high motivation.
What We Offer
Competitive salary, annual bonus, life assurance.
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